Warranty Policy

Warranty Policy

At Zaelivra, we are committed to offering comfortable, elegant, and high-quality women’s sleepwear designed for restful nights, relaxing mornings, and everyday lounging. Your satisfaction is important to us, and we stand behind the quality of every product we sell.

1. Warranty Coverage

All women’s sleepwear purchased directly from Zaelivra is covered by a 30-day Quality Assurance Warranty, beginning from the date your order is delivered.

This warranty covers manufacturing-related issues, including:

  • Manufacturing defects or production faults
  • Faulty stitching, loose seams, or defective seam construction
  • Defective buttons, zippers, hooks, straps, drawstrings, elastic waistbands, or fasteners under normal use
  • Fabric defects that affect the appearance, comfort, or functionality of the garment
  • Printing, embroidery, lace, trim, knit, ribbon, or decorative element defects caused during manufacturing
  • Products that arrive damaged due to verified production-related issues

2. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear resulting from regular use
  • Damage caused by improper washing, drying, ironing, steaming, or garment care
  • Shrinkage, fading, pilling, stretching, or colour transfer caused by failure to follow the care instructions
  • Damage caused by misuse, accidents, excessive pulling, excessive stretching, or improper storage
  • Unauthorised repairs, alterations, or modifications
  • Damage caused by sharp objects, jewellery, cosmetics, chemicals, heat, pets, or other external factors
  • Loss, theft, or intentional damage
  • Changes in fit or comfort caused by selecting an unsuitable product or ignoring the available size information

3. How to Submit a Warranty Claim

If you believe your Zaelivra sleepwear has a manufacturing defect, please contact our customer support team within the applicable warranty period.

To help us review your claim, please include:

  • Your full name
  • Your order number
  • The name of the affected product
  • A detailed description of the issue
  • Clear photographs showing the defect or damage
  • A photograph of the packaging or product label where relevant

Please do not return a product before receiving return instructions from our customer support team.

4. Resolution Options

If your warranty claim is approved, Zaelivra may, depending on the circumstances:

  • Send a replacement product where stock is available
  • Issue a partial or full refund
  • Provide store credit for a future purchase
  • Offer another appropriate solution based on the circumstances of the claim

5. Claim Processing Time

Warranty claims are generally reviewed within 3–5 business days after all required information has been received.

If additional information or photographs are required, our customer support team will contact you by email.

Once your claim has been approved, we will provide complete instructions regarding your replacement, refund, store credit, or other resolution.

6. Warranty Limitations

This warranty applies only to the original purchaser and only to products purchased directly from the official Zaelivra website.

Proof of purchase may be required before a warranty claim can be reviewed or approved.

The warranty is limited to the remedies specifically described in this policy and does not cover indirect, incidental, or consequential damages to the fullest extent permitted by applicable law.

Nothing in this Warranty Policy affects any mandatory consumer rights available under applicable law.

7. Garment Care Recommendations

To help preserve the softness, fit, colour, and appearance of your Zaelivra sleepwear, we recommend:

  • Always follow the instructions shown on the garment care label
  • Use cold or lukewarm water with a mild detergent
  • Avoid bleach, harsh chemicals, and abrasive cleaning products
  • Wash dark and light colours separately
  • Use a delicate washing cycle where appropriate for the fabric
  • Place lace, satin-look, or delicate sleepwear inside a laundry bag before machine washing
  • Avoid excessive wringing, pulling, or stretching
  • Air dry whenever possible to help preserve the fabric quality
  • Iron or steam only at a suitable low temperature where permitted by the care label
  • Store garments in a clean, cool, and dry place away from direct sunlight

8. Contact Information

If you have questions about this Warranty Policy or would like to submit a warranty claim, please contact us:

Store: Zaelivra
Owner: Michele Amico
Address: Via Senatore Ernesto Vassallo, SNC, 93017 San Cataldo, Caltanissetta, Italy
Email: contact@zaelivra.com
Phone: +39 3258171375