Orders are usually prepared within 24–48 hours after payment confirmation.

Estimated delivery times:

• European Union and Switzerland: 8–10 business days
• United Kingdom: 6–10 business days
• South Africa: 8–12 business days

Delivery times may vary slightly depending on your location, customs processing, local holidays, and courier operations.

We offer free shipping on orders over €30.

For orders below this amount, the applicable shipping fee will be calculated and displayed during checkout before payment.

All displayed prices include VAT where applicable.

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Your tracking number
• A link to the courier’s tracking page

Use the tracking link to follow your Zaelivra package until it arrives at your delivery address.

We securely accept payments through:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

All transactions are encrypted and securely processed by trusted payment providers. Zaelivra does not store your full payment-card details.

Please contact us as quickly as possible at contact@zaelivra.com .

Order changes or cancellations are only possible before the order has been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and must be returned in accordance with our Return and Refund Policy.

We offer a 60-day satisfaction guarantee.

Eligible sleepwear must be:

• Unused and unworn
• Unwashed
• Free from marks, scents, damage, or signs of use
• In its original condition
• Returned with its original packaging where applicable
• Returned with any original labels or tags attached

For hygiene reasons, certain intimate or personal sleepwear items may not qualify for return if protective seals, hygiene strips, or original packaging have been removed or opened.

Email us at contact@zaelivra.com and include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return

Our team will provide the applicable return instructions and return address.

After the returned item has been received and inspected, approved refunds are normally processed within 5–10 business days.

Please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs showing the product and problem
• A photograph of the packaging where relevant

After reviewing the information, we will arrange an appropriate replacement or refund as quickly as possible.

We currently do not offer direct exchanges.

To order a different sleepwear style, colour, or available size, return your eligible item for a refund and place a new order through the Zaelivra website.

Our One Size sleepwear generally fits the following body measurements:

• EU sizes: 36–42
• Bust: approximately 80–98 cm
• Waist: approximately 60–82 cm
• Hips: approximately 85–106 cm

The final fit may vary depending on the fabric, cut, stretch, elastic waistband, adjustable straps, and individual sleepwear design.

Yes. Zaelivra products are covered by our 30-Day Quality Assurance Warranty.

This warranty covers verified manufacturing and production-related defects, including defective stitching, faulty fastenings, damaged straps, or fabric defects present when the product is delivered.

The warranty does not cover normal wear and tear, accidental damage, misuse, incorrect washing, improper care, or damage caused after delivery.

Yes. We currently ship to:

• European Union countries
• Switzerland
• United Kingdom
• South Africa

If your country is not listed, contact us at contact@zaelivra.com to ask whether delivery is available to your location.

Our support team is happy to assist with Zaelivra orders, shipping, tracking, returns, warranty claims, sleepwear sizing, and product questions.